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Intelligent operations, in practice

Articles about how Swiss companies structure AI with their own context and make it usable. Written from the business problem, not from the technology.

Cover image: Your software's next user has no eyes Access

Your software's next user has no eyes

In February the market called it the SaaSpocalypse. What you rent when you rent software, which parts an AI agent still needs, and four questions for your next contract.

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Cover image: Your best use case is already in your income statement Impact

Your best use case is already in your income statement

An AI use case lowers costs or brings in revenue. Otherwise it is a hobby. Four lenses from business school, and why time saved is not money saved.

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Cover image: We chat with agents because it's the only form we know Observation

We chat with agents because it's the only form we know

The first communication channel with no human speed limit. An observation on the sequence letter, email, chat, agent, and why chat is the wrong form for management.

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Cover image: The invisible work behind AI agents Operations

The invisible work behind AI agents

Going from chat to agents isn't a software update, it's implementation work. Five work packages nobody plans for, who takes them on in an SME, and what you can start this week.

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Cover image: AI governance: not the brake, but the foundation Governance

AI governance: not the brake, but the foundation

The alternative to governed AI isn't no AI, it's AI running without anyone steering it. Which tools, which data, who reviews, and what you can start this week.

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Cover image: The new operating layer: How AI changes your company's architecture Context

The new operating layer: How AI changes your company's architecture

AI doesn't change the org chart, it changes the path information takes. What the AI operating layer is, what it's made of, and what you can start this week, without a project and without a budget.

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